FAQ

Product Information

What is Keratin Candy?

Keratin Candy at home smoothing system is a thermal reconstruction treatment that uses heat to penetrate the unique and innovative formula of the Keratin Candy system to transform your hair making it smoother, healthier and full of vitality and intense shine with only one simple application.

The base of the treatment is constituted from hydrolyzed wheat proteins, amino acids and acai oils saturated to the maximum of beneficial substances and supplemented fume reducing elements to eliminate any fumes compared to that of a normal brazilian keratin treatment without compromising the results.

The antioxidant-rich treatment will give you a long-lasting amazingly silky straight hair by deeply repairing and smoothing hair cuticles and improving moisture retention.

Cacau assists with blood circulation in the scalp, improving the growth and lustre of the hair. It also stimulates the growth of hair follicles and protects and restores the hair from chemical damage

Wheat proteins with its strengthening properties strengthens the cortex of the hair. It also increases the hairs ability to retain moisture, adds volume and reduces porosity

Acai oils – this is the most natural oil that you can get for your hair. Acai oils are rich in proteins, omega 3, 6 & 9 and also vitamin A,B & E as well as zinc. These components all play a part in a healthy scalp and promotes hair growth

These elements facilitate penetration into the hair and interact at the cellular level. The formulae for this procedure are rich with amino acids, which, under the action of temperature, penetrate in the cortical layer of the hair. Therefore, the structure of the hair becomes strong and the nutrients are integrated in the hair healing it from the inside.

Results last up to three months.

To maintain the smooth and shiny hair the treatment should be repeated every second month.

Is it safe to perform the treatment at home?

The treatment is in all ways safe to perform at home by following all instructions carefully .However, we do recommend checking the ingredients list to see if you are allergic to any of the ingredients included in the formula.

What are the main benefits of getting the Keratin Candy at home smoothing System?
  • Unique formula which improves moisture retention resulting in dramatically smooth and shiny hair
  • Hair will maintain its natural body, while becoming softer, shinier, and more manageable.
  • Helps the alignment of hair fibres, repairing and smoothing hair cuticles
  • Eliminates frizz and smoothes the hair cuticle
  • Restores the cortex and improves elasticity which promotes hair growth
  • Provides intense shine and lustre
  • Cut your styling time in half
  • Helps the alignment of hair fibres, repairing and smoothing hair cuticles
  • Quick and easy application process
  • Results last up to three months
  • Use less heat daily on your hair as hair will be visibly more manageable
  • Effective on all hair types
  • Safe to use on colour and/or chemically treated hair
  • Effective on all hair types
  • Safe to use on colour and/or chemically treated hair
How do I apply the treatment?

Stage 1: Preparation Work

  1. Apply the clarifying Shampoo (step 1) on the hair and massage it until the formation of thick foam. Let it sink for approximately 5 minutes. Rinse the hair thoroughly. In case of virgin and resistant hair, the additional washing could be required.

 

  1. Dry the hair using hair dryer and hands, but not completely – it should be at least 20% wet.

 

  1. Divide the hair into 6 equal parts and fix each part with a hair clip.

Stage 2: Application of the Product/Drying:

  1. PLEASE APPLY GLOVES NOW! Take the entire section of hair and hold it firmly close to the back of the head. Apply the keratin treatment (Step 2) at the hair roots with brief but confident strokes of the brush or back of comb. Do the same on all four sides of the hair section. Divide the section in two and apply the hair product on its top and bottom. Take the small-toothed comb and comb through the entire length of each section. Check to see that each section is evenly covered with the product. Make sure to apply the moderate amount of the product in order not to over-saturate it.

 

  1. Perform the same procedure on the next section, starting from the back of the head, while keeping in mind that it is necessary to split the section in half and put the product on the top as well as on the bottom of the hair.

 

  1. Take the hairdryer and dry both sections with cold air flow. Do not brush the hair. It is important to dry only two sections at once in order make this procedure comfortable for the client and for the hairdresser. This unique method allows lowering the amount of smoke and fumes, which are released during the drying process, to a minimum.

 

  1. Perform steps 4-5-6 on both central sections.

 

  1. Perform steps 4-5-6 on both frontal sections. Direct the flow of the air from the dryer backward and away from customer’s eyes and face.

Stage 3: Straightening

 

  1. Hair Straightener. Temperature requirements:

Blonde / damaged hair: temperature should not exceed 200°C (or 390° F)

Normal / resistant hair: temperature should not exceed 230° C (or 450° F)

Perform all steps described above: split the entire volume of hair into six equal sections and fix each section at the back of the head with a hair clip.

 

  1. Take a thin lock of hair and straighten it from the base to the middle of the shaft: 10 straightening moves at 200°C (or 390° F) and 6 moves at 230° C (or 450° F).

 

  1. To make the hair tips look vital and healthy, make only 6 straightening moves for blond/damaged hair with the iron at 200°C (or 390° F) and 3 moves for normal/resistant hair at 230° C (or 450° F).

 

  1. Perform the same procedure with other hair sections until you achieve the smooth and straight hair along its entire length. Always work with small and linear locks of hair. Remember to hold the straightening iron at the straight angle, transversely to the head. This way you will be able to make the hair straight throughout its entire length, from the roots to the tips. Complete this step until all the hair has been flat ironed. Apply some serum to seal in the shine.
How long does the application take?

Treatment takes 1.5 – 2 hours give or take.

Can I apply the Keratin Candy at home smoothing system to dry & damaged hair?

Definitely! Our treatment is also classified as a conditioning treatment so if you have dry and damaged hair this treatment is exactly for you! The treatment will deeply repair and smooth your hair cuticles and improve moisture retention and will promote hair growth.

For how many applications will the smoothing treatment last?

The 100ml  bottle is designed for 1-2 applications, depending on the length and thickness of your hair. For short and/or thin hair the bottle will last for two – three applications whereas for long and/or thick hair the bottle will last for one application. We recommend using 30ml – 50ml at a time. Do not over saturate the hair. Please change

Treatment should be repeated after two – three months in order to maintain the look and feel of your hair.

Can I go wrong with the application of the treatment?

There are a few common pitfalls you need to be careful to avoid:

  1. Not wearing gloves – Always wear gloves throughout the treatment process
  2. Oversaturating the hair with the treatment – Apply moderately as product is very concentrated – 30 – 50mls only needed for one application
  3. Rinsing – do not rinse product off
  4. Straightening too thick sections of hair – Remember to take very tiny (2 cm wide) sections at a time
  5. Not going over each section of hair 8-10 time with the iron
How should I treat my hair after the treatment to prolong the effect?
  • Do not wash your hair for at least 48 hours.
  • In order to maintain the results of the treatment use sulfate-free hair products.
  • To activate the treatment’s effect blow dry your hair with hot air after each hair wash.
  • To maintain your showstopper hair, repeat the treatment after two-three months.
Can it be used on colored hair?

Yes! It will actually benefit damaged hair from dyes, heat, styling and chemicals by repairing, nourishing and strengthening it.

We do recommend that you always colour before the treatment to lock in the colour and improve the vibrance of the color.You can then do the treatment 4-5 days after colouring. If you are applying colour after, please wait two weeks and please do bear in mind that that applying colour afterwards will affect the length of the results which is why recommend to colour before the treatment.

Will it let my hair smell?

No, our product has an amazing, fresh, fruity smell.

Do you guarantee results?

Yes we do. We guarantee that our treatment will give your hair intense moisture and feel silkier than ever. Yet, keep in mind that everyone’s hair is different and results may vary from person to person. For some people the intensity of the shine can be stronger than for others. To get a better idea of how the product works on different hair types go and have a look at the before and after pictures sent by our real customers. Also read our incredible reviews to see that it really is a miracle treatment and does really work!

How often should I repeat the treatment?

The result of the Keratin Candy at home smoothing system lasts for up to three months, yet we recommend repeating the treatment after two months so you will maintain the maximum shine and smoothness.

Shipping Information

How long is shipping?

The shipping time is max 7 – 10 working days. We have free, standard and premium shipping options available.

Where is your Company Based?

Our office is in George, Western Cape but the products are all shipped out from our Cape Town based warehouse.

Where do you ship to?
We do delivery nationwide. From the very beginning we knew that we want to be able to share this innovative and unique hair treatment across the Country.
How much does shipping cost?
  1. Free Shipping ( 10 – 14 working days)
  2. Standard Shipping – R99.00 (5 – 7 working days )
When will my order ship?

All orders are first processed within 1-2 business days. Once processed, your order will be shipped out the following business day. You’ll receive a shipment notification email as soon as your package ships.

How do I change my shipping address?
Please send us an email immediately at cs@candizee.co.za and we will try our best to have the address amended before it is sent out. Since we process orders immediately through our warehouse, we cannot guarantee address changes after your order has been placed but will assist you if possible.
How do I track my order?
Tracking is included in our standard shipping option and the tracking link will be emailed.
Can I amend my order?

Since we begin processing each order through our warehouse as soon it has been submitted, we are unfortunately unable to amend an order after it has been completed. However, you are always welcome to email us and request a change to your order and we will assist you if possible. We kindly ask that you please take care to double check your details before placing your order.

Returns & Refunds

What if I receive a damaged product?

First of all, we are very sorry for the inconvenience! We replace all products that arrive damaged when you return them within 30 days from the day you placed the order. In such case please contact us at cs@candizee.co.za and we will provide you more details on how to handle the return. In case of damaged product, we will cover for the cost of the return. In order to make things easy and fast, please always include your order number in the subject line. As soon as the damaged product arrives at our warehouse we will process the replacement.

What if i'm not happy with my product?

As we firmly believe in our products we are confident enough to offer you a 30-days money back guarantee, in the case our products don’t give your hair the desired result. In this case please contact us at cs@candizee.co.za and we will provide you instruction on  how to send the products back to our warehouse. In order to make things easy and fast, please always include your order number in the subject line. Please note that for any products that are not damaged, you will need to pay the cost of the return. After which we have received the product we will process the refund.

How does your 100% money back guarantee work?
In case you do not see any results using our products and are not satisfied with the Keratin Candy at home smoothing system, we will offer you a full refund. Please contact us at cs@candizee.co.za and find out how to get a refund. In order to make things easy and fast, please always include your order number in the subject line.
What is your return policy?

If you are not satisfied with our products we offer you a 30-days money back guarantee. Please contact us at cs@candizee.co.za and we will provide more information on how to get a refund.

How will my refund be processed?

Refunds will be returned to the original payment method used when you placed your order.

How long will it take to receive my refund?
Refund processing may vary slightly but will generally show up on your account in 2-5 business days.
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